The Exchange: Mastering Difficult Conversations: Delivering Feedback that Works

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Overview

You could pay $0 for this course!
Giving and receiving feedback is one of the most important (and most challenging) skills in the workplace. Whether addressing performance concerns, navigating team tension or managing up, the ability to handle difficult conversations effectively can strengthen relationships, build trust and improve results.

In this interactive session, you’ll learn practical strategies for approaching high-stakes conversations with confidence, empathy and accountability. Through real-world examples and small-group exercises, you’ll practice how to:

Deliver constructive feedback clearly and respectfully

Respond productively when receiving difficult feedback

Manage defensiveness and emotional reactions

Navigate challenging workplace dynamics with professionalism

Turn difficult conversations into opportunities for growth and collaboration

Leave with actionable tools and frameworks you can apply immediately in your day-to-day work.

This session is part of a three-part series. Register for the full series here.

Firms/companies with fewer than 50 staff can be reimbursed up to 100% of the cost of training and firms/companies with 50-100 employees can be reimbursed up to 50% of the cost of training. You must register for the course and apply for reimbursement through the Workforce Training Express Fund website a minimum of three weeks prior to the start of the course to be eligible. The course code for this program is C-15798. To learn more, click here or contact Julia Ekelund at jekelund@masscpas.org.

This event is part of the following bundles:

The Exchange Series: Bundle

Multiple Events Between Tuesday, September 22 - Tuesday, November 17

Eligible for 6.00 Credits

Member Price: $150

You could pay $0 for this course!Ready to sharpen your skills and build powerful cross-industry connections? The Exchange is a collaborative professional development series presented by MassCPAs, CFA Society Boston and the Boston Estate Planning Council (BEPC), created to help you grow. Join us in downtown Boston for a three-part series that combines expert-led learning with high-impact networking across the accounting, finance and legal fields. Sessions include: Sept. 22: From Perfectionism to Peak Performance: The Time and Energy Framework That Makes Excellence Sustainable Oct. 20: The H.U.M.A.N. Leadership Framework: Leading People Through a Fundamentally Different Workplace Nov. 17: Mastering Difficult Conversations: Delivering Feedback that Works Earn up to 6 CPE credits while boosting your leadership skills, confidence and cross-functional impact. Whether you attend one session or all three, you’ll leave with actionable tools and a stronger, more diverse network. Want to bring your team? Contact Julia Ekelund or Jill Foley to ask about group discounts. Firms/companies with fewer than 50 staff can be reimbursed up to 100% of the cost of training and firms/companies with 50-100 employees can be reimbursed up to 50% of the cost of training. You must register for the course and apply for reimbursement through the Workforce Training Express Fund website a minimum of three weeks prior to the start of the course to be eligible. The course code for this program is C-15795. To learn more, click here or contact Julia Ekelund at jekelund@masscpas.org.

Participants in NECPAs events and programs agree to abide by the Society’s Code of Conduct.